Last Updated: August 2026
Welcome to Wamda.
We highly value the privacy of our users and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, process, and protect information when you use the Wamda application and its services.
By accessing the application, creating an account, or using any of our services, you acknowledge that you have read and agreed to the practices described in this Privacy Policy.
Wamda is an electronic platform operating within Palestine that allows users to browse restaurants and stores, view products, place orders, track order status, and benefit from delivery services.
The application acts as a technology platform connecting users with restaurants, stores, and delivery partners to facilitate ordering and delivery services.
To provide and improve our services, we may collect the following types of information:
When creating an account or using our services, we may collect:
Full name.
Phone number.
Email address (if provided by the user).
Delivery address.
Location information when using location-based services.
Any information provided when contacting customer support.
When you use the application, we may automatically collect certain technical information, including:
Device type.
Operating system and version.
Application version.
Device ID or application identifier.
IP address.
Performance information and technical error reports.
Application usage information.
This information is used to improve application performance, identify technical issues, and enhance user experience.
Wamda may request access to your location in order to:
Determine your current location.
Help you select your delivery address.
Display nearby restaurants and stores.
Improve delivery accuracy.
You can manage location permissions through your device settings. Disabling location access may affect the availability of certain features.
We use the collected information for the following purposes:
Creating and managing user accounts.
Processing and fulfilling orders.
Sending order status updates and notifications.
Communicating with users regarding orders or support requests.
Improving application performance and services.
Developing new features and improving user experience.
Preventing fraud, misuse, and unauthorized activities.
Complying with applicable legal and regulatory requirements.
We do not sell, rent, or trade users' personal information.
Information may only be shared with specific parties when necessary to provide our services, including:
Information required to process and complete your order may be shared, such as:
User name.
Phone number.
Order details.
Delivery address.
Delivery partners may receive necessary information to complete the delivery process, including:
User name.
Phone number.
Delivery location or address.
Order details.
We may share limited information with trusted technology providers that help us operate the application, such as hosting providers, database services, notification services, and performance monitoring services.
We may disclose information if required by applicable laws in Palestine or if requested by authorized governmental or legal entities.
Wamda may use third-party services to support application functionality and improve service quality.
Wamda may use services provided by Google Firebase, including:
Used to send notifications related to orders, promotions, and important updates.
Used to identify technical errors and improve application stability.
May be used to understand application usage and improve performance (if enabled).
These services may collect technical information such as device information, application identifiers, usage data, and crash reports according to their own privacy policies.
Wamda uses Google Maps services to provide location and mapping features, including:
Determining the current location.
Selecting delivery addresses.
Displaying nearby locations.
Improving delivery experience.
Location data is processed according to Google's Privacy Policy.
We implement appropriate technical and administrative measures to protect user information from:
Unauthorized access.
Illegal use.
Unauthorized modification or deletion.
Data loss.
However, no electronic system can guarantee complete security, and therefore we cannot guarantee absolute protection of information.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer required, it will be deleted or anonymized using appropriate procedures.
Users have the right to:
Access their personal information.
Update or correct account information.
Request deletion of their account and related data, subject to applicable laws.
Control application permissions through device settings.
For any requests related to personal data, users may contact Wamda Support.
Wamda does not target children under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
Users are responsible for maintaining the confidentiality of their account login information.
Users should immediately contact Wamda Support if they suspect unauthorized access to their account.
Wamda reserves the right to update or modify this Privacy Policy from time to time.
Any changes will be published within the application or through official communication channels. Continued use of the application after updates means that you accept the revised Privacy Policy.
This Privacy Policy shall be governed by and interpreted according to the applicable laws and regulations of the State of Palestine.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact the Wamda Support Team through the official communication channels available within the application.
Wamda Application – Your Order in a Flash
